'Manage in SpamFiler Panel' button of SpamExperts extension does not work: credentials are not valid

Created:

2017-06-02 21:03:32 UTC

Modified:

2017-08-16 17:31:31 UTC

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'Manage in SpamFiler Panel' button of SpamExperts extension does not work: credentials are not valid

Applicable to:

  • Plesk 12.5
  • Plesk Onyx

Symptoms

Unable to click on Manage in SpamFiler Panel button under Plesk > Extensions > SpamExperts .

The following could be found in /var/log/plesk/panel.log :

[2017-06-03 15:24:25] INFO [extension/spamexperts-extension] Making SpamFilter API request: /api/domain/exists/domain/example.com 
[2017-06-03 15:24:25] INFO [extension/spamexperts-extension] SpamFilter API response: ERROR: Supplied credential is invalid.
[2017-06-03 15:24:25] DEBUG [extension/spamexperts-extension] Modules_SpamexpertsExtension_SpamFilter_Api::checkDomain: Result: false Response: 'ERROR: Supplied credential is invalid.

Cause

Temporary issue on SpamExperts side.

Resolution

Please contact Plesk Technical support using this link in order to fix the error.

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