Error in Plesk: Failed to update Plesk. To solve this problem, you can send the update log to support

Created:

2017-06-03 14:21:58 UTC

Modified:

2017-08-16 17:22:07 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Error in Plesk: Failed to update Plesk. To solve this problem, you can send the update log to support

Applicable to:

  • Plesk for Windows

Symptoms

  • There is the following error in Plesk

    Failed to update Plesk. To solve this problem, you can send the update log to Plesk support
    
  • According to the update logs, the following action was performed:

    Command: ai.exe
    Arguments: Array
    (
    [0] => --select-product-id
    [1] => panel
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    )
    Execution failed.
    Details: BUSY: Update operation was locked by another update process.
  • Running the command in cmd hangs on downloading the php70.msi package

    #cd %plesk_bin% 
    #ai.exe --console --select-product-id panel --select-release-current --upgrade-installed-components
    ...
    Downloading file PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php70.msi: 0%
    Downloading file PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php70.msi: transfer closed with 13392433 bytes remaining to read. Will retry in 3 second(s)...
    Downloading file PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php70.msi (retry 1 of 3): 0%
  • Downloading the php70.msi package directly from Plesk repository in a browser also fails.

Cause

Network connectivity issues

Resolution

Resolve the network issues on the server and re-run update command

Have more questions? Submit a request
Please sign in to leave a comment.