Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
A website behind Cloudflare shows the following error message in a web-browser:
PLESK_INFO: ERR_TOO_MANY_REDIRECTS
OR
PLESK_INFO: The page isn’t redirecting properly
-
When Cloudflare is disabled, the website loads fine.
-
The Permanent SEO-safe 301 redirect from HTTP to HTTPS setting is enabled in Plesk at Domains > example.com > Hosting Settings or custom HTTPS redirection is configured in domain's .htaccess file.
- Trying to issue a Let's Encrypt certificate for the example.com domain fails with the following error:
PLESK_ERROR: Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/11481922061.
Details:
Type: urn:ietf:params:acme:error:connection
Status: 400
Detail: Fetching /.well-known/acme-challenge/UcTI6ov0Pc3Fn2IRnNUiFKZKzBu5NaAy4IoscLbYh_I: Redirect loop detected
Cause
The SSL setting is set as "Flexible" in Cloudflare Crypto settings for this domain.
Resolution
Log in to your Cloudflare account > click on the domain > click Crypto and change the SSL setting to "Full (strict)".
Note: The CloudFlare account is created automatically during the initial activation of the extension. Since the CloudFlare extension is enabled on the server, the corresponding account on a CloudFlare side already exists. If the account credentials are forgotten, try to recover the password via the following link to access Cloudflare dashboard: https://www.cloudflare.com/a/forgot-password
The same email should be specified as for the initial extension setup.
Comments
4 comments
This has been stumping me for a while, but setting all of our sites in cloudflare to Full (strict) solved our issue!
Hi @Blake!
Thank you for the feedback. Good to hear that the solution helped.
This does not work for me, I end with a
Error 526
Invalid SSL certificate
Do you have any idea what i'm doing wrong ?
@Martin, this error could be caused by different things. I recommend opening a support ticket with us https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-
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