Applicable to:
- Plesk Onyx for Linux
- Plesk Onyx for Windows
Warning: Firstly, update the extension to the latest version according to How to update Plesk extensions. If there are no menus like Tools & Settings in Plesk installation, contact server's administrator or hosting provider's support for help, this means that account access is limited.
General information
The article provides troubleshooting steps for errors that may be shown during Let's Encrypt certificate installation using Plesk Let's Encrypt extension. Errors may be different, one of the following errors might be shown:
PLESK_ERROR: Challenge marked as invalid
PLESK_ERROR: Error: Unable to obtain Let's Encrypt SSL certificate because of failed challenge for domain "example.com"
PLESK_ERROR: Domain validation failed for example.com: Invalid response from https://acme-v01.api.letsencrypt.org/acme/authz/ExvXWHAk9uY6wdWH4MGO5s3Nul_DqwymszAC44RM33A.
PLESK_ERROR: Could not obtain directory: Invalid response: <HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY> An error occurred while processing your request.<p> Reference #97.5df01202.1503333384.cd3126d </BODY></HTML> . Status: 504.
PLESK_ERROR: Could not issue a Let's Encrypt SSL/TLS certificate for example.com. Authorization for the domain failed.
Troubleshooting steps
The following things should be checked in order to get an SSL certificate installed:
Note: Let's Encrypt gives only 50 attempts to obtain a certificate in a week for a certain domain.
- Make sure that the domain is accessible through the internet.
- Make sure that the domain name resolves into the IP address which is set for the domain in Plesk hosting. Apache and IIS virtual hosts are created to strictly match the hostname and IP address. If a request for a domain comes to an IP address other than the one specified in the virtual host configuration, Let's Encrypt is unable to verify the website and give a certificate.
To find out the IP address the virtual host uses, check hosting settings of the domain at Domains > example.com > Web Hosting Access. Then compare this IP address with the IP address the domain resolves into using any 3rd-party service like http://get-site-ip.com
If a mismatch is found, change the DNS records or reassign the domain to correct the IP address. Contact hosting provider's or domain registrar's support if required. - Domain should have a DNS A record for the main name, without www prefix in Plesk > Domains > example.com > DNS Settings
- If the server contains custom rewrite rules, disable them by renaming
.htaccessfile orweb.config. Also, remove custom rewrite rules from Plesk > Domains > example.com > Apache & nginx settings. - Temporarily move/rename website's index page if it contains special redirect code.
- If IPv6 is not enabled for the domain, make sure that there is no IPv6 DNS record in Plesk > Domains > example.com > DNS Settings. Remove the record or assign an IPv6 address.
- Make sure that the Run the website in compatibility mode for the legacy option "Separate SSL/TLS and non-SSL/TLS content Plesk > Domains > example.com > DNS Settings option is not enabled in Plesk > Tools & Settings > Domains > example.com > Hosting Settings
- Try to obtain a certificate. In case of success, revert all the required changes back, if required.
Additional steps:
- Remove
httpdocs/.well-known/directory if exists at Plesk - Domains > example.com > File Manager as it may have incorrect permissions. - Restore default Plesk templates if they were customized.
- Disable Permanent SEO-safe 301 redirect from HTTP to HTTPS option from Domains > example.com > Hosting Settings, and re-issue Let's Encrypt certificate.
Related HUBs
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#115001463089 [HUB] 502 Bad Gateway
-
#115001611805 [HUB] 504 Gateway Timeout
-
#115001745365 [HUB] 99: Cannot assign requested address and AH00072: make_sock: could not bind to address
-
#115001874705 [HUB] 403 Forbidden
-
#115002107425 [HUB] 503 Service Unavailable
Comments
18 comments
Helpful
You can also create a link from httpsdocs/.well-known to httpdocs/.well-known and keep option 'Run the website in compatibility mode for the legacy option "Separate SSL/TLS and non-SSL/TLS content"' enabled. This solved issue "The authorization token is not available at https://domain.tld/.well-known/acme-challenge/*** . To resolve the issue, make it is possible to download the token file via the above URL.".
We also had a problem renewing the Let's Encrypt certificates. This was because we where having a URL rewrite rule that automatically redirected all requests from HTTP to HTTPS, As written above "Let's Encrypt creates temporary files in the depths of the domain's document root in order to create a certificate and verify that you own this domain". This temporary folder is named ".well-known". We excluded this folder from the rewrite rule, now Plesk Let's Encrypt extension is working properly. So add an exclude and it will work, you don't need to use all suggestions ass written above.
@QiQQ correct. the same is briefly described in 6 step
@.
Hello there,
Thanks for sharing a feedback.
Also doesn't work if Docker Proxy rules are setup. Unfortunately this breaks the auto-renewal. Would be nice to see alternative authentication methods supported (i.e. DNS)
@Moritz Kornher
Thank you for sharing such case.
Features regarding Let's Encrypt may be suggested here at Let's Encrypt official website.
Hi @Ivan
I trust you already know that let's encrypt supports a DNS challenge and that in fact DNS-01 is the only way to validate wildcard domains.
So just to be clear, this is a let's encrypt feature that is already available but the Plesk plugin does not support.
@Moritz Kornher
Yes, indeed, Let's Encrypt wildcard certificates are issued using DNS challenge.
This feature will be released in future updates of Let's Encrypt extension. Plesk developers are working on update.
All suggestions about additional required Plesk functionality may be left here.
These resolutions did not fix my problems (400 error). I've accomplished everything from this page.
I have 3 other domains protected using the LetsEncrypt cert plugin, so I know it works, I just cannot find the issue with this domain. I also tried a CloudFlare SSL and that also shows that it's not valid. I've renamed the .htaccess, I've remmed the rewrite rules within Plesk - seriously everything I can find.
If anyone else has any other potential fixes, I'm all ears.
Also at the top of this article it says only 6 attempts per week - I've read other places that it's 5 attempts per hour. Which is true?
@Douglas Kelly,
Hello! If this article did not help and there is no other article in our Knowledgebase which may help you, I can suggest contacting Plesk support according to the following article: https://support.plesk.com/hc/en-us/articles/213608509
Hello,
when I want to issue the ssl for just a domain the following error is shown:
Error: Could not issue a Let's Encrypt SSL/TLS certificate for mydomain.com.
Details
Invalid response from https://acme-v02.api.letsencrypt.org/acme/challenge/82wRRjsp4gIjvsvzsCnDdRJg2ZU9pPMu0jl49-7J73k/17801667041.
Details:
Type: urn:ietf:params:acme:error:unauthorized
Status: 403
Detail: User account ID doesn't match account ID in authorization
other domains have not any problem and ssl is issued as well. just for a domain I have this problem.
How can I solve this issue?
Hello @SE,
The issue should be on Let's Encrypt databases side but we have a solution.
1. Connect to the server via SSH
2. Find the corresponding JSON files using the following commands. Use actual domain name and issuer email address:
# grep -r "john_doe@example.com" /usr/local/psa/var/modules/letsencrypt/registrations
# grep -r "example.com" /usr/local/psa/var/modules/letsencrypt/orders
3. Remove the json files founded on step 2
4. Install Let's Encrypt certificate
Hello @Vladimir Chernikov
Thank you for your solution but my server is windows.
I finally solved the issue :)
thanks to @Vladimir Chernikov
1- go to the the following path:
C:\Program Files (x86)\Plesk\var\modules\letsencrypt\orders
2- Find the file that includes your domain log. you can note to modify date to find that.
3- Remove the file you founded in step2.
4- Install let's Encrypt certificate again.
Hi @SE,
Thank you for letting us know.
This information may be useful for Pleskians.
Hello,
Even though SSL is disabled under Hosting Settings, Certificate: Not selected and SSL certificate Let's Encrypt is deleted, but many errors can still be seen in panel.log: Invalid response from http://xxx.com/.well-known/acme -challenge/cceIRPm...
Why does Plesk still try to renew or enable certificates even though everything is disabled with SSL and Let's Encrypt is no longer installed for xxx.com domain?
Thousands of files are in a few days / weeks, in the directory /acme-challenge/.
this is unnecessary disk space and resource allocations.
@Gjimi
Please refer to the following article: https://support.plesk.com/hc/en-us/articles/115004383334-Let-s-Encrypt-notification-are-still-sent-after-a-domain-was-deleted
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