Symptoms
If log into WHMCS as a client, it is impossible to log in to Customer Panel in Plesk from any domain other than client's first domain.
Cause
It is a bug in Plesk WHMCS module with ID EXTWHMCS-3. The fix is planned to be included in one of the next releases of Plesk WHMCS module.
Resolution
As a workaround, log in to Customer Panel in Plesk from the client's first domain.
Comments
4 comments
There is an update of when is this going to be released?
We are having big problems for this issue..
@SubPixel is the workaround provided in the article working for you?
@Bulat Tsydenov yes, it is working but we have some customer with 30/40 subscriptions each and is very difficult to manage. We are receiving many complaints...
@SubPixel There is no exact ETA for the fix at the moment, especially when 3rd-party product like WHMCS is involved. You can subscribe to the current article using Follow button to track the status of the bug. When fix will be released the artilce will be updated.
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