Applicable to:
- Plesk Onyx for Linux
- Plesk Onyx for Windows
Symptoms
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Multiple services are provided to the client and are provisioned by the same Plesk server
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Different login names are provisioned for each of the services available
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It is not possible to log into any domain other than client's first domain from the WHMCS Client Area
Cause
This is a bug in Plesk WHMCS module with ID #EXTWHMCS-3. It will be fixed in one of the next releases of the module.
Resolution
As a workaround, log into Plesk directly using the login from the WHMCS Client Area and the corresponding password.
Comments
6 comments
There is an update of when is this going to be released?
We are having big problems for this issue..
@SubPixel is the workaround provided in the article working for you?
@Bulat Tsydenov yes, it is working but we have some customer with 30/40 subscriptions each and is very difficult to manage. We are receiving many complaints...
@SubPixel There is no exact ETA for the fix at the moment, especially when 3rd-party product like WHMCS is involved. You can subscribe to the current article using Follow button to track the status of the bug. When fix will be released the artilce will be updated.
If Cpanel can do it , why cant you ?
Hello Spooker8,
That's a temporary software issue, which is expected to be fixed in the future updates.
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