Subscription is created via API without physical hosting

Symptoms

• Some billing system is used to create subscriptions in Plesk via XML API.
• Subscription is created successfully, but without website hosting.
• If enable debug logging in Plesk, no errors can be found in /var/log/plesk/panel.log . Subscription creation begins with the following API request:

  <packet version="1.6.0.2">
  
  <domain>
  
          <add>
  
                  <gen_setup>
  
                          <name>example.com</name>
  
                          <owner-id>123</owner-id>
  
                          <ip_address>203.0.113.2</ip_address>
  
                          <status>0</status>
  
                  </gen_setup>
  
                  <prefs>
  
                          <www>true</www>
  
                  </prefs>
  
                  <template-name>Service_Plan</template-name>
  
          </add>
  
  </domain>
  
  </packet>
  

• Subscription with website hosting can be created via Plesk interface without any issues.

Cause

Incorrect API request is sent from the billing system to Plesk:

• Old API version (1.6.0.2) is used. Actual API version for Plesk Onyx is 1.6.8.0.
• Outdated <domain> tag is used.

Resolution

Generate correct API request in the billing system:

<packet version="1.6.8.0">

<webspace>

        <add>

                <gen_setup>

                        <name>example.com</name>

                        <owner-id>123</owner-id> 
     
                        <htype>vrt_hst</htype>
     
                        <ip_address>203.0.113.2</ip_address>

                        <status>0</status>

                </gen_setup>

                <hosting>

                        <vrt_hst>

                                <property>

                                        <name>ftp_login</name>

                                        <value>user</value>

                                </property>

                                <property>

                                        <name>ftp_password</name>

                                        <value>password</value>

                                </property>
       
                                <ip_address>203.0.113.2</ip_address>

                        </vrt_hst>

                </hosting>

        <plan-name>Service_Plan</plan-name>

        </add>

</webspace>

</packet>

Additional Information

XML API Guide. Creating a Subscription