List of backups in Backup Manager appears in one minute or connection timeout occurs

Created:

2016-12-20 07:58:10 UTC

Modified:

2017-08-17 03:09:09 UTC

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List of backups in Backup Manager appears in one minute or connection timeout occurs

Applicable to:

  • Plesk Onyx for Linux

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5438 "Retrieving the list of available Plesk backups took a long time if the FTP repository was misconfigured."
    Fixed in:
Please consider updating your server:

Symptoms

List of backups appears in one minute.

In `/var/log/plesk/PMM/pmmcli.log` appears the following:

INFO: Curl error (28): Timeout was reached

Cause

This is a bug with ID **#PPPM-5438**. The fix is considered to be included in one of the next Plesk updates, release notes are available here:
<https://docs.plesk.com/release-notes/12.5/change-log/>

Resolution

1. Move `/usr/local/psa/admin/plib/backup/protocol/PMMResponseTaskList.php` in other place.

2. Unzip and place file from attachment into `/usr/local/psa/admin/plib/backup/protocol/`

Attachments:

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