Unable to restore backup: not well-formed (invalid token)

Created:

2016-12-20 06:35:50 UTC

Modified:

2017-08-08 13:28:57 UTC

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Unable to restore backup: not well-formed (invalid token)

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Error in Plesk UI during backup restoration:

/usr/local/psa/PMM/rsessions/20161220013133055/dump/info.xml:3602:24: not well-formed (invalid token)

Cause

Corrupted password in .xml file.

Resolution

  1. Delete encryption-type="none" parameter in the second line in /var/lib/psa/dumps/backup_info_XXX.xml
  2. Find the line from the error message, in this example it is 3602, and change the password to another one.
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