How to provide Plesk Support Team with the direct access to the server?

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    Mario

    Hi, 

    How can I list the installed keys to check if the process was successfully done?

    Thanks!

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    Artyom Baranov

    Hello Mario,

    You may use any text editor (like vi or vim) to open the file /root/.ssh/authorized_keys and find out if the key is there.

    Or you may use just less (less /root/.ssh/authorized_keys) or cat (cat /root/.ssh/authorized_keys)

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    Mario

    Hi, 

    Today I got these IP's from one of your colleagues:

    * 64.131.89.14
    * 91.204.24.0/24
    * 91.204.25.0/24
    * 91.204.26.0/24
    * 91.204.27.0/24

    * 195.214.232.10
    * 195.214.233.106
    * 195.214.233.155
    * 81.184.0.141
    * 195.214.234.4
    * 95.170.131.46

    * 203.32.4.0/26
    * 203.214.176.0/24
    * 80.237.178.180
    * 195.214.233.10
    * 195.214.233.8

     

    What's Plesk's current IP's/ranges to whitelist?

    Thanks!

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    Alexandr Bashurov

    Hi @Mario,

    You may find the most actual IP addresses in this exact article. They are as follows:

    • 195.214.233.0/24
    • 91.204.24.0/22
    • 203.32.4.0/26
    • 203.214.176.0/24
    • 80.237.178.180
    • 81.184.0.141
    • 95.170.131.46
    • 2A00:1730:FFF9::/48

    The current IP address ranges are almost the same as previous.
    Netmasks were changed to take less time to whitelist IPs in firewalls, and some outdated IP addresses were removed.

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    Michel vd Lingen

    Silly question, I am going to block several countries with ipset from our hardware nodes. This includes Russia.
    Now I noticed a week or two ago, Plesk couldn't connect to the server as a result of this.

    Now it's not clear; if I block a country with ipset and later on add the Plesk support IP's (as accepted IP's) is they can access the servers?
    In other words will the IP's in the ACCEPT list overrule the country block?

    Let me know. Thanks.

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    Nikita Nikushkin

    Hello @Michel vd Lingen,

    Yes, whitelist has to work

    Besides, you can allow connections for our IP addresses explicitly, however, make sure that these allowing rules are located before your blocking ones

    Also, if you have several firewalls allow connection for each

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