Plesk for Windows
Plesk for Linux
ABT: Group B
- Plesk for Linux
- Plesk for Windows
How to provide Plesk Support with server access?
For Plesk on Linux
Log in to Plesk.
Install the Support SSH Access extension from the Extensions menu.
Go to Tools & Settings > Plesk Support SSH Access (under Assistance and Troubleshooting).
Specify the expiration date for SSH access (by default, the access is granted for 5 days) and click OK.
Click Copy access credentials and send the access details to a Plesk Support representative in a ticket/chat:
For Plesk on Linux (in case Plesk interface is not accessible)
Connect to a Plesk server via SSH.
Install the Support SSH Access extension:
# plesk bin extension --install support-access
The extension was successfully installed.
Note: If the command above fails, see If Support SSH Access is not available below.
Generate the SSH access that will be valid for the next 5 days:
# plesk ext support-access provide -user plesk_support -date $(date -d '+5 days' '+%F')
Send the access details to a Plesk Support representative in a ticket/chat.
If Support SSH Access is not available:
Run the following command to activate the SSH access using the Plesk SSH Support Key:
# sh <(curl https://support.plesk.com/hc/en-us/article_attachments/6327675890962/script || wget -O - https://support.plesk.com/hc/en-us/article_attachments/6327675890962/script)
For Plesk on Windows Server
Create a rule in Windows Firewall that will allow connections to your Windows Server from Plesk Support IP addresses:
Connect to a Plesk server via RDP.
Start Windows PowerShell and run the following command:
PS New-NetFirewallRule -DisplayName "Plesk Support Access" -RemoteAddress @("220.127.116.11/24", "18.104.22.168", "2001:678:744::10/64") -Direction Inbound -Action Allow
Log in to the Plesk Help Center and send server access details in your ticket/chat.
Note: Plesk Help Center uses HTTPS connection to prevent the interception of the data. Once the access to the server is verified by a Plesk Support representative, the server access details are removed from the ticket and put in the "Server(s) credentials" field. This field gets cleared when the ticket goes into the "closed" status.
Note: If an intermediate firewall is used (such as Google Cloud Platform Firewall), the rules should also be added there. For more information, refer to the product documentation.
Plesk Support uses the following IP address ranges to connect to Plesk servers: