Unable to create a subscription: User account already exists

Created:

2016-12-19 17:42:25 UTC

Modified:

2017-08-09 17:13:30 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to create a subscription: User account already exists

Issue Symptoms

Unable to create a subscription with "example" system user:

User account already exists

There is the same system user already exists in psa database:

mysql> select * from sys_users where login='example';
+-----+---------------+----------+------------+-----------+-----------------------------------------------+-------+-------+
| id  | serviceNodeId | login    | account_id | mapped_to | home                                          | shell | quota |
+-----+---------------+----------+------------+-----------+-----------------------------------------------+-------+-------+
| 509 |             1 | example |       1197 |       504 | /var/www/vhosts/example.com/httpdocs/dataroom |       |     0 |
+-----+---------------+----------+------------+-----------+-----------------------------------------------+-------+-------+

Conditions

The system user with the name "example" already exists on a server and is assigned to different domain

Resolution

Either remove the system user from another domain in Domains > example.com > users, or create a new subscription with different sysuser name, not "example"

Have more questions? Submit a request
Please sign in to leave a comment.