Unable to create a subscription: User account already exists




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    I had this error today, cannot create subscripton because user exists, and in plesk admin edition I cannot see subscriptions to check if some user/subscription remained.

    It was caused by a failed migration, after migration failed, I deleted the subscription, but for some reason the user remained in plesk and in centos system users.

    I fixed it by:

    • deleted the plesk user from phpmyadmin under "psa > sys_users" 
    • deleted system user by ssh with: userdel user_name
    • rebooted and now I am able to add a subscription with this user name


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    Ivan Postnikov

    Hello @adrianTNT,

    Thank you for sharing your user experience, it may be helpful for other Pleskians.

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