Unable to remove Prestashop: Removal hangs or shows 502 Bad Gateway

Created:

2016-12-18 06:50:49 UTC

Modified:

2017-08-16 17:20:25 UTC

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Unable to remove Prestashop: Removal hangs or shows 502 Bad Gateway

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk 11.x for Linux

Symptoms

Unable to remove Prestashop. Removal hangs.

Or it shows 502 Bad gateway error.

Files were removed manually from the folder previously.

Cause

Missing Prestashop folders in a document root.

Resolution

  1. Restart sw-engine service.

  2. Install another copy of the application on this or another domain.

  3. Copy files to domain's document root from a new installation.

  4. Then remove the application from Plesk.

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