- Plesk 12.5 for Linux
- Plesk 12.5 for Windows
1. One of the following symptoms may appear:
1.1 Migration fails with the following error in
└ Client 'user'
└ Subscription 'example.com'
└ error: Customer 'user' does not exist in source or in destination panel, subscription will not be transferred.
Create the customer with such login manually.
1.2 Migration does not show any error at all and finishes with the following status:
Not started [select subscriptions to migrate]
2. In both cases the following entry can be found in
|D|MT|core.runners.base||source|stderr: : 2016-12-25 18:42:42 DEBUG New connection: mysql DBI connection. db psa, user admin, host localhost
3. A custom
value can be found in
on the source server:
# cat /etc/my.cnf | grep 'wait_timeout'
This behavior is recognized as a bug with id #PMT-3297 and will be fixed in one of the future Plesk updates.
If there is
/etc/my.cnfwith text editor and change
# service mysqld restart
If there is no
etc/my.cnfor MySQL restart should be avoided, set this value directly in MySQL:
Mysql [psa]> set @@GLOBAL.wait_timeout = 28800;
Note: After the next MySQL restart,
wait_timeoutvalue will be applied from
/etc/my.cnfif it exists there or will be set to default if does not.