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Domain is missing in Plesk but its website exists on disk

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Nikita Nikushkin
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Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • The domain is missing at the Plesk > Domains page.

  • Domain resolves to the correct server.

  • The website's files are present on the server.

  • Domain has just been migrated.

Cause

There are several possible causes:

  • Browser cache.

  • Database inconsistency.

  • The domain was created outside of Plesk (if the domain was not migrated to the server via Plesk Migrator).

Resolution

  1. Clear the browser cache or open a new browser window in the private mode.

  2. Log into Plesk on the destination server.

  3. Go to Plesk > Domains and check if the website present at this page.

  4. If the issue still persists, source server is up and the migration session, e.g. 203.0.113.2, is still present at the Plesk > Tools & Settings > Migration & Transfer Manager page:

    • Go to Plesk > Subscriptions > example.com and remove the affected subscription which contains non-working domain.

      Note: change the "example.com" subscription in the path above to the correct one.

    • Go to Plesk > Tools & Settings > Migration & Transfer Manager > 203.0.113.2

      Note: change the "203.0.113.2" source server IP address in the path above to the correct one.

    • Press the Reload source data button.

    • Migrate the affected subscription one more time.

    If the issue still persists and the source server is down:

    For Linux

    • Connect to the server via SSH.

    • Create a backup of all website content:

      Note: change the "example.com" website in the command below to the correct one.

      # cp -pR /var/www/vhosts/example.com/ /root/

    • Come back to Plesk and manually create a domain with the same name via Plesk > Domains > Add Domain.

    • Come back to SSH console and remove all files and folders from the domain home folder:

      Note: change the "example.com" website in the command below to the correct one.

      # rm -rf /var/www/vhosts/example.com/*

    • Restore files and folders from the backup:

      Note: change the "example.com" website in the command below to the correct one.

      # yes | cp -r /root/example.com /var/www/vhosts/

    • Check and repair website permissions:

      Note: change the "example.com" website in the command below to the correct one.

      # plesk repair fs example.com

    For Windows

    • Connect to the server via RDP.

    • Go to the %plesk_vhost% folder and find the affected domain.

    • Rename the domain folder, e.g. from example.com to example.com.backup.

      Note: change the "example.com" website in the example above to the correct one.

    • Come back to Plesk and manually create a domain with the same name via Plesk > Domains > Add Domain.

    • Come back to RDP and remove all files and folders from the domain home folder, e.g. %plesk_vhost%example.com:

      Note: change the "example.com" website in the path above to the correct one.

    • Restore files and folders from the backup, e.g. example.com.backup.

    • Restore domain permissions using the following command:

      Note: change the "example.com" website in the command below to the correct one.

      C:\> "%plesk_cli%\repair.exe" --repair-webspace-security -webspace-name example.com

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