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Unable to open Backup Manager in Plesk: no element found: line 1, column 0

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Alex Davydov
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Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Plesk shows the following error when trying to open Backup Manager:

    Error: no element found: line 1, column 0

  • Plesk administrator get a similar email message from Plesk server:

    Server
    Plesk entry point: https://example.com/
    The following error occurred during the scheduled backup process:
    no element found: line 1, column 0

Cause

Corrupted task files.

Resolution

  1. Connect to the server via SSH.

  2. Delete all content from /usr/local/psa/PMM/tasks/:

    # rm -f /usr/local/psa/PMM/tasks/*

  3. Rename the secondary corrupted task.db file with one of the below command:

    # mv /opt/psa/PMM/tasks/tasks.db{,.bkp}​

    # mv /usr/local/psa/PMM/tasks/tasks.db{,.bkp}​

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