Plesk Migrator shows error while trying to download in manually after update

Created:

2016-12-18 06:43:17 UTC

Modified:

2017-08-08 13:21:47 UTC

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Plesk Migrator shows error while trying to download in manually after update

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to start migration, Plesk Migrator shows errors in Plesk. Also, the same error is encountered while trying to download Plesk Migrator file to the source server.

The following error can be observed in the "%plesk_dir%"\\var\\modules\\panel-migrator\\logs\\info.log :

[INFO] Download 7zip package from http://autoinstall.plesk.com/panel-migrator/thirdparties/7zip.zip
[ERROR] Internal Plesk Migrator error: '[Errno socket error] [Errno 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond', migration is aborted. See the traceback in debug log for more information.

Plesk Migrator Agent can throw an error window:

File "api-ms-win-core-errorhandling-l1-1-1.dll" is missing

Cause

Target server can not resolve autoinstall.plesk.com to download the required packages.

Resolution

Unblock autoinstall.plesk.com and start the migration again or:

  1. Download and extract the following packages manually as below:

  2. 7zip.zip => unzip to %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\7zip

  3. PSAMailbackup.zip => unzip to %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\PSAMailbackup

  4. PSAMailcommon.zip => unzip to %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\PSAMailcommon

  5. PSAMailrestore.zip => unzip to %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\PSAMailrestore

  6. paexec.exe => %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\

  7. panel-migrator-rsync-installer-2.exe => %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\

  8. python.zip => unzip in %plesk_dir%\\var\\modules\\panel-migrator\ hirdparties\\python

  9. transfer-agent-2.zip => unzip to %plesk_dir%\\var\\modules\\panel-migrator\\agents\ ransfer-agent

  10. Start the migration again

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