Unable to download backups: Export dump failed

Created:

2016-12-18 06:40:52 UTC

Modified:

2017-08-08 13:29:50 UTC

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Unable to download backups: Export dump failed

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. It is not possible to download a backup.

  2. No error is displayed in Plesk interface.

  3. The following error can be found in /var/log/plesk/panel.log :

    Error: export-dump-as-file error (Error code = 1): 
    ================================ STDOUT ====================
    ================================ STDERR ====================
    ERROR 3c432251-4344-4d06-8b46-3c22176925df Can't export file 'backup_info_1605111527.xml' to /tmp/dumpvuKTol.tar. Error code: 1. Repository error: Unable to save data to an archive. Check whether the target directory is accessible for writing. For more information, see the log file (./migration.log)
    ERROR bf32282a-6937-4612-834a-9b8147760815 The export have been made successfully but can not be exported because of errors above. Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160.
    ERROR f5e16d88-2f83-4eeb-818b-138bf48d6214 Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. : at /usr/local/psa/PMM/agents/shared/Logging.pm line 108 Logging::error('Runtime error: Error: Export dump failed at /usr/local/psa/admin/bin...', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323 main::__ANON__('Error::Simple=HASH(0x3b00c28)', 'SCALAR(0x2847c20)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330 eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321 Error::subs::run_clauses('HASH(0x3afd7f8)', 'Export dump failed at /usr/local/psa/admin/bin/plesk_agent_ma...', undef, 'ARRAY(0x2848208)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417 Error::subs::try('CODE(0x3af3980)', 'HASH(0x3afd7f8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1325 main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1329

Cause

There is not enough free disk space on the partition with /tmp directory.

Resolution

Make sure that there is enough disk space in /tmp to hold the backup.

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