Plesk installed updates; now webmail and websites are completely down.

Created:

2016-12-18 06:40:30 UTC

Modified:

2017-08-08 13:29:21 UTC

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Plesk installed updates; now webmail and websites are completely down.

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • all websites are down and webmail is not accessible. Configuration files cannot be rebuilt.
  • Apache webserver fails to start with the error:
    PHP Fatal error:  [ionCube Loader] The Loader must appear as the first entry in the php.ini file in Unknown on line 0
    • PHP packages are installed from remi repository

Cause

PHP modules are loaded in incorrect order. By default in CentOS 6 modules are named with their names only.However for PHP packages installed from remi, modules are named using numeric prefix, so their order will be higher.This behavior is specific only to remi packages and not related to Plesk Update Manager.

Resolution

Changed order for PHP modules in /etc/php.d/ and set the highest order to IonCube Loader by renaming /etc/php.d/ioncube.ini to /etc/php.d/00-ioncube.ini

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