Migration fails: Failed to fetch basic information about resellers, clients and domains data from source servers

Created:

2016-12-18 07:24:04 UTC

Modified:

2017-08-08 13:22:16 UTC

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Migration fails: Failed to fetch basic information about resellers, clients and domains data from source servers

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  • Target server has Japanese language as the primary one.

  • Errors in C:\\panel_migrator\\rpc-agent\\debug.log on the source server:

    [timestamp] [DEBUG] parallels | Execute command: msiexec /x C:\\migrator\\panel-migrator-agent-12.5.msi /qn
    [timestamp] [ERROR] parallels | Failed to execute received command for function 'sh_unchecked'
  • Errors in debug.log on the target server:

    =|timestamp|MigrationError: Failed to perform action: Check connections
    =|timestamp|Cause: Error while checking target panel configuration and connections: ''ascii' codec can't decode byte 0x97 in position 29: ordinal not in range(128)'
    =|timestamp|That is a critical error, migration was stopped.
  • Error message in Plesk UI:

    Failed to fetch basic information about resellers, clients and domains data from source servers
    Cause: Failed to execute remote command on '10.10.10.10' server. Check debug log (usually at "%SYSTEMDRIVE%\\panel-migrator\\rpc-agent\\debug.log") for more details.

Cause

This is bug with ID PMT-3319 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround remove C:\\Program Files(x86)\\Plesk\\var\\modules\\panel-migrator\\agents\\panel-migrator-agent-12.5.msi and restart the migration.

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