- Plesk Onyx for Windows
Target server has Japanese language as the primary one.
C:\\panel_migrator\\rpc-agent\\debug.logon the source server:
[timestamp] [DEBUG] parallels | Execute command: msiexec /x C:\\migrator\\panel-migrator-agent-12.5.msi /qn
[timestamp] [ERROR] parallels | Failed to execute received command for function 'sh_unchecked'
debug.logon the target server:
=|timestamp|MigrationError: Failed to perform action: Check connections
=|timestamp|Cause: Error while checking target panel configuration and connections: ''ascii' codec can't decode byte 0x97 in position 29: ordinal not in range(128)'
=|timestamp|That is a critical error, migration was stopped.
Error message in Plesk UI:
Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Failed to execute remote command on '10.10.10.10' server. Check debug log (usually at "%SYSTEMDRIVE%\\panel-migrator\\rpc-agent\\debug.log") for more details.
This is bug with ID PMT-3319 which is planned to be fixed in future Plesk updates.
As a workaround remove
and restart the migration.