Plesk upgrade fails: The installation of the package 'plesk-service-node-utilities' failed with code 1603.

Created:

2016-12-18 06:53:03 UTC

Modified:

2017-08-16 16:55:01 UTC

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Plesk upgrade fails: The installation of the package 'plesk-service-node-utilities' failed with code 1603.

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows

Symptoms

Plesk upgrade fails with the error message:

Upgrading Plesk Utilities...
MSI: Error! There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.5.30\\dist-msi-Microsoft-2003-i386\\plesk-service-node-utilities.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (upgrade: upgrading Plesk u
tilities...) Not all packages were installed. Please contact product technical support.

or

Upgrading Microsoft Web Deploy...
upgrading Web Presence Builder Core...
MSI: Error! There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
Failed to install 'C:\ParallelsInstaller\parallels\SITEBUILDER-WIN_17.0.15\dist-msi-Microsoft-2003-i386\sitebuilder-core.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'sitebuilder-core' failed with code 1603. (upgrade: upgrading Web Presence Builder Core...)
Not all packages were installed.
Please contact product technical support.

Cause

Plesk installation is corrupted.

Resolution

  1. Open Plesk Reconfigurator utility as Administrator and run Plesk Repair Installation with the option Plesk Services .
  2. Retry Plesk upgrade.
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