Unable to migrate mail content to Plesk Onyx with remote SmarterMail: Failed to copy mail content of subscription Most probably that happens because of a network-related issue

Created:

2016-12-18 06:51:43 UTC

Modified:

2017-08-08 13:22:23 UTC

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Unable to migrate mail content to Plesk Onyx with remote SmarterMail: Failed to copy mail content of subscription Most probably that happens because of a network-related issue

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  • Unable to migrate mail content to Plesk Onyx with remote SmarterMail.

  • The following message is present in migration log:

    [Migration] Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Check network connections between source and target servers, then run migration for that subscription once more.
    Migration tools tried to perform operation in 3 attempts: Command execution failed on the local server with non-zero exit code.
    command: E:\\plesk_data\\var\\modules\\panel-migrator\\sessions\\20161202133437\ arget-server\\MailMigrator.exe list-message-ids --account-description-file=E:\\plesk_data\\var\\modules\\panel-migrator\\sessions\\20161202133437\ arget-server\\mail\\example.com\\coach\\mailbox-description --output-file=E:\\plesk_data\\var\\modules\\panel-migrator\\sessions\\20161202133437\ arget-server\\mail\\example.com\\exclude-message-ids
    exit code: 2
    stdout:
    stderr: Error: Mail restore is not implemented for Plesk mail provider smremoteprovider.dll

Cause

This is a bug with ID PMT-3185 . The fix is considered to be included in one of the next Plesk updates.

Workaround

Currently there is no workaround available.

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