- Plesk 12.0 for Windows
Note: This article has the reference to the issue with the fix available:
"A subdomain could not be created if a DNS template contained two records with the same host and record type."
- Plesk Onyx 17.0.10 25 March 2016
DNS records are not created according to the DNS template when domain is created with API requests.In the DNS template there is a following record:
mail.<domain> A 203.0.113.2
When trying to create any subscription from API/WHMCS, it is not creating such A record.
This is a bug #PPP-21332 . It has already been fixed in Plesk Onyx according to Plesk Onyx Release Notes .
Consider upgrading to Plesk Onyx. Additional information is available in Plesk Upgrade Guide .
As for Plesk 12.5, you can apply a fix from the
: replace the file
with the one from the archive.