DNS records are not created according to the DNS template

Created:

2016-12-18 06:51:37 UTC

Modified:

2017-08-18 03:09:14 UTC

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DNS records are not created according to the DNS template

Applicable to:

  • Plesk 12.0 for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPP-21332 "A subdomain could not be created if a DNS template contained two records with the same host and record type."
    Fixed in:
Please consider updating your server:

Symptoms

DNS records are not created according to the DNS template when domain is created with API requests.In the DNS template there is a following record:

   mail.<domain> A 203.0.113.2

When trying to create any subscription from API/WHMCS, it is not creating such A record.

Cause

This is a bug #PPP-21332 . It has already been fixed in Plesk Onyx according to Plesk Onyx Release Notes .

Resolution

Consider upgrading to Plesk Onyx. Additional information is available in Plesk Upgrade Guide .

As for Plesk 12.5, you can apply a fix from the attached archive : replace the file %plesk_dir%admin\\plib\\Dns\\Manager\\Common.php with the one from the archive.

Attachments:

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