Upgrade to Plesk Onyx failed: Unknown error 0xC00CEE2D (COM Error C00CEE2D)

Created:

2016-12-18 06:50:47 UTC

Modified:

2017-08-17 15:09:35 UTC

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Upgrade to Plesk Onyx failed: Unknown error 0xC00CEE2D (COM Error C00CEE2D)

Applicable to:

  • Plesk Onyx for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5308 "Upgrade to Plesk Onyx could fail if there were any *.xml_bak files in the %plesk_dir%\etc\disksecurity folder."
    Fixed in:
Please consider updating your server:

Symptoms

Upgrade to Plesk Onyx failed with the following error:

MSI: Error! Critical action 'Set files permissions of Plesk MySQL Server...' failed:
Command "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin64\\ApplySecurity.exe" --apply-to-directory "--directory=C:\\Program Files (x86)\\Parallels\\Plesk\\\\MySQL" failed with code 1. Output: Unknown error 0xC00CEE2D (COM Error C00CEE2D)
at execute console command --apply-to-directory
at (vconsoleapp::start line 122)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin64\\ApplySecurity.exe" --apply-to-directory "--directory=C:\\Program Files (x86)\\Parallels\\Plesk\\\\MySQL"(vconsoleapp::run line 139)

at (CmdAction::Commit line 412)
at Execute action Set files permissions of Plesk MySQL Server...(executeList line 290)
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_17.0.17\\dist-msi-Microsoft-2003-i386\\mysql-admin.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...)

Cause

Internal Plesk issue with id PPPM-5308 .

Corrupted file exists in " %plesk_dir%etc\DiskSecurity" directory.

Workaround

Navigate to the " %plesk_dir%etc\DiskSecurity" folder and make sure that all files inside are valid .xml files. Move all other files out of the directory.

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