Unable to log in to WordPress Administrative Interface due to incorrect password

Created:

2016-12-18 06:42:03 UTC

Modified:

2017-08-08 13:41:25 UTC

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Unable to log in to WordPress Administrative Interface due to incorrect password

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Unable to log to WordPress Administrative Interface using Plesk > Subscriptions > example.com > WordPress > Log in due to incorrect password.

Password is not correct when trying to log in from WordPress directly.

Cause

The root cause of changing password is not clear yet.

Resolution

  • Create test mailbox under this subscription (make sure that domain is resolving to the same server) Plesk > Subscriptions > Mail > Create Mailbox .
  • Change Administrator's email in Plesk > Subscriptions > example.com > WordPress > Change Settings and defined previously created mailbox (make a backup copy of previous)
  • Visit WordPress administrator page and click on I forgot my password button, the email with the link to generate new password will be delivered to testbox.
  • Click on this link and define your old password.
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