- Plesk 12.5 for Linux
Unable to start mail related services. Errors like below may appear:
mailmng-service failed: mailmng-service failed: Service /etc/init.d/dovecot failed to start mailmng-service failed: Service /etc/init.d/postfix failed to start mailmng-service failed: Service /etc/init.d/courier-imaps failed to start mailmng-service failed: Service /etc/init.d/qmail failed to start mailmng-service failed: Service /etc/init.d/courier-popd failed to start
General Troubleshooting steps
Check if service which is mentioned in error is running:
# service dovecot status
And try to start it:
# service dovecot start
In most of cases, the error which prevents the service from starting appears in the output of the command above. Try to use this output to find a related article.
Try to run
plesk repair mailcommand to rebuild mail services' configuration:
# plesk repair mail Repairing the mail server configuration Reconfigure all domains and mailboxes? [Y/n] y Reconfiguring all domains and mailboxes ......................... [OK] Error messages: 0; Warnings: 0; Errors resolved: 0
If you experience issues with just a single domain or mailbox, repair command could be ran only for those objects:
# plesk repair mail firstname.lastname@example.org Repairing the mail server configuration Reconfiguring the mailboxes ..................................... [OK] Error messages: 0; Warnings: 0; Errors resolved: 0
More detailed information could be found in the log for appropriate service:
Postfix (Mail Transfer Agent) accepts mail from external servers and saves them in the mail qeue. If
postfixis down, messages from external services could not be sent and received by server.
Qmail is also MTA which accepts messages and saves them to the queue. Ports and way of it's troubleshooting are almost the same as for Postfix.
The service listens on ports
110/995 (pop3/pop3s)for incoming connections. Once a user is connected and enters the correct password, they can access the mailbox and all messages inside it.
If the service is in down state, users could having issues checking their mail.
This is alternative for Courier with improvements in productivity and usability. Ports and way of troubleshooting of this service are almost the same as for Courier.
Unable to start Dovecot. The following error appears while starting the service:
# /etc/init.d/courier-imapd start courier-imapd: bind: Address already in use
The following error appears in
/var/log/maillogwhile starting Postfix:
postfix/sendmail: fatal: parameter inet_interfaces: no local interface found for ::1
The issue is caused by incorrect modifications of
Postfix fails to start with the following error in
postfix/master: fatal: bind 0.0.0.0 port 25: Address already in use
Beacause of wrong configuration entries in
/etc/postfix/master.cf, there are duplicated entries in it.
Postfix could not be started as Qmail service is running and blocking 25 port.